Quotes, Purchases & Returns FAQs

How can I get a quotation to purchase one of your products?

We can provide a quote for any product within our range. Please email info@quantumrlv.com.au or call 1300 883 853 for assistance. Alternatively, you can find pricing information on individual product pages on our website unless otherwise stated. 

 

Can I purchase Quantum products over the phone?

If you would prefer to purchase Quantum products over the phone, please do not hesitate to contact our Customer Support Team on 1300 883 853 or email us at info@quantumrlv.com.au. Orders can be paid for by purchase order, cheque, credit card or direct deposit.

 

Do you provide a Tax Invoice/receipt with my purchase?

Yes we do provide a tax invoice upon confirmation of payment. This can be provided directly to you or to a funding provider on your behalf. Please email info@quantumrlv.com.au or call 1300 883 853 for assistance.

 

Can I get a refund if I am not happy with my purchase?

Most of our products have a 30 day money back guarantee from date of invoice, excluding software. Please contact our Customer Service Team on 1300 883 853 for further assistance if you wish to return the goods.  You can find more information about our Returns Policy on our website.

 

What payment options do you accept?

We accept a variety of payment options including VISA / MasterCard, BPAY, bank electronic funds transfer and OpenPay. If you purchase online, in addition to credit card payment, PayPal and ShopPay, G Pay are also available.  

 

How can I track my order?

To track your Australia Post item, go to the Australia Post web site at https://auspost.com.au/ (you can also search for Australia Post) and enter your tracking number.  If your order is shipped via a courier service, we will email you the tracking ID and the website through which to track your delivery. Please see our Shipping information page for further details.

 

What government funding options are available?

We work with a number of government funding programs such as NDIS, Dept of Veteran Affairs, Home Care Packages, and JobAccess. Please see our Funding Options page for further information.

 

What do you do with my personal information?

We respect your privacy and are bound by the Privacy Act (1988). Quantum RLV is committed to maintaining the privacy of your personal information. Please refer to our Privacy Policy for more information.