My item is broken, can I get it repaired?
Please email firstname.lastname@example.org or call 1300 883 853 for assistance. If the item is under warranty you will be asked to send it back to our Repair Facility and we will repair or replace and return it to you. If the item is outside warranty, a $100 (inc GST) assessment fee applies, which is refunded if you go ahead with the repair. Once you have paid the assessment fee, we will contact you with a quote and you can choose to progress or we can return the item to you. Please see our Returns and Warranty page for more information. https://www.quantumrlv.com.au/pages/returns-policy
Does Quantum only repair Quantum products?
No. Quantum operate a full repair and service facility and our trained staff can repair or service a wide range of vision assistance devices including braille devices and electronic magnifiers. Please email email@example.com or call 1300 883 853 for assistance if you have a specific device you would like to discuss.
How do I return an item in need of repair?
If your product is in need of repair, you will need to return the item to the place of purchase for us to assess the product. If the product is in warranty we will repair or replace as per our policy. Please see our Returns and Warranty page for more information.