Quantum RLV & COVID

Two people sitting at Computer with Quantum staff member on screen

Quantum RLV continues to closely monitor the COVID-19 situation, but we’re excited to give people more ways to access our services in a COVID-safe way.

Our appointments can be conducted via:

  • Video conferencing
  • Telephone
  • Consultants can give instruction remotely by phone, Facetime, Skype, Zoom Meeting, WhatsApp etc
  • Sharing of photographs and videos via SMS or email

We invite you to browse our product range on his website. You can also call our customer service team on 1300 883 853 between 8:30 am and 5pm Monday to Friday.

CLICK & COLLECT

For your convenience we have introduced a Click & Collect service operating out of Thornleigh NSW and Spring Hill Queensland Offices

New South Wales - 1/2 Pioneer Ave, Thornleigh, NSW, 2120

Queensland - Suite 603, Level 6 Ladhope Chambers, 131 Wickham Terrace, Spring Hill 4000'

 

BUY AFTER CONSULTATION

You can buy after consultation. Please phone 1300 883 853 to arrange a consultation appointment. 

 

What you need to know about Quantum services

Quantum is closely monitoring developments in relation to the spread of COVID-19 (Coronavirus) and we are acting on the advice of health authorities.

We currently have no indication that any member of our workforce or our client group has been diagnosed with COVID-19.

At present our main priorities are ensuring the health and wellbeing of our staff and customers and supporting efforts to slow the spread of the virus.

All Quantum offices remain open, but in-line with the current shutdown of nonessential services and more stringent social distancing guidelines, services will only be delivered via face-to-face appointments where there is a critical need.

Quantum deems services as critical when a client needs urgent support for reasons such as, but not limited to;

  • Being able to remain in their own home
  • Maintaining employment
  • Being able to fulfill their role as a carer.

Where possible, we will be providing Quantum services via phone or video conferencing, such as Zoom. Zoom involves the use of technology such as phone, videoconferencing and email and will allow us to connect with and deliver services to our clients remotely.

If you have face-to-face appointments impacted by our decision, we will be in touch in the near future to discuss your options. You can also contact us by phone on 1300 883 853 or via email at info@quantumrlv.com.au

We’ve put in place a number of practices to keep everyone who attends a Quantum location or appointment safe.

This includes:

  • Strict infection control practices for all staff and locations
  • A COVID-19 screening process prior to face to face appointments
  • Requiring people to sign in when attending a Quantum location.

  

Staying connected with Quantum

You can contact Quantum via phone on 1300 883 853 or via email at info@quantumrlv.com.au

We have a number of ways we can help people stay connected with Quantum and the wider community, including:

 

Government restrictions and advice

To help slow the spread of COVID-19, the Australian Government has introduced a number of measures.

If you would like more information about the COVID-19 situation in Australia, please visit the Australian Government Department of Health website or call their 24/7 hotline on 1800 020 080.